Service management is not a well-delineated concept. It is, however, used more and more by academics as well as by practitioners. Conferences on service management are arranged, books with the phrase service management as part of the title are published and academic courses called service management are developed. Service management is inevitably establishing itself as a recognized field. However, it is understandable that an outside observer easily feels confused when confronted with the concept. The purpose of this article is to discuss how service management emerged, what it is, and what contributions it offers to management research and practice

The Cooperative movement has a long history in India. Cooperative societies were set up in India towards the close of the nineteenth century drawing inspiration from the success of experiments related to the cooperative movement in Britain and the cooperative credit movement in Germany. The last year 2012 is declared by the UN as the “International Year of Cooperatives”.

In India after 65 years of independence some changes are taking place in Maharashtra Co-operative Act. 97th amendment affects on the important provisions of Co-operative Act. Co-operation is the subject under State Govt. Liberalization has adversely affected on co-operative institutions and co-operative movement is criticized on all the fronts. Reliability of the Co-operative institution is also reduced in the last 10- 15 years. Reasons are different but the central Govt. is going to create the reputation of co-operative movement which is lost in last 10-15 years. So we should see 97th amendment positively. It is not intention of the Central Govt. to control the co-operative movement, but Govt. is going to maintain the discipline by promoting voluntary formation, autonomous functioning, democratic control and professional management of co-operative societies.

As the saying goes, change is the only certainty. And it is this change that would govern the banking industry, which is graduating from financial intermediary into risk intermediary. The repetitive and overlapping systems and procedures have given way to simple key-press technology, ensuring accuracy and speed of data flow to improve overall efficiency through Knowledge Management. The emerging Information Technology (IT) facilitates in utilising Knowledge Management effectively and efficiently to improve both product range and service quality in the banking sector. Technology has the potential to increase the availability and reduce the cost of information. This is a potentially powerful force as it reinforces and at the same time challenges one of the major core competencies of banks - information. Since banks ultimately depend on 'information' to run their businesses, anything that affects its availability, cost and management will always have a decisive influence on their business. A combination of new technology, the increasing role and power of third-party agencies such as the Credit Information Bureau of India Limited (CIBIL) and more extensive disclosure laws will gradually erode some of the traditional information advantages of banks.